General Information and Conditions of Sale
Ordering Information
All orders should be mailed or faxed to:
ROPOX A/S
Ringstedgade 221
DK-4700 Naestved
Phone: 011 45 55 75 05 00
Fax: 011 45 55 75 05 50
Mail: bj@ropox.dk or
dr@ropox.dk
info@ropox.dk
Ordering Instructions
Please include the following to ensure that your purchase order is complete and contains all information required to process your order. All orders with missing or incomplete information will be held for clarification. Scheduled lead time begins on the date of receipt of a complete and accurate purchase order.
1. Contract Number: GS-28F-0002R
2. Contractor: ROPOX A/S.
3. Freight Terms:
USA: $100.00 - $4,999.99 U.S.Net – C.I.F. New York, New York U.S.A.
$5,000.00 - $500,000.00 U.S.Net – C.I.F. Destination
For other worldwide destinations: $100.00 - $4,999.99 U.S.Net – C.I.F. Port of Embarkation
$5,000.00 - $500,000.00 U.S.Net – C.I.F. Destination
4. Model Number: See individual Series for specific ordering procedure
5. Pricing: Please provide the correct unit price
Availability
All orders are produced on a built-to-order basis. Please allow 60 days for shipment upon receipt of a properly defined clear and approved order.
Acknowledgement
All orders will be acknowledged promptly, its approximate shipping date and other pertinent information. This acknowledgement is the final agreement between the customer and ROPOX and is the exclusive statement of the terms thereof. Please examine this acknowledgement carefully and advise ROPOX immediately of any discrepancies.
Product Design and Specification Changes
ROPOX reserve the right to make changes in design and construction or discontinue products without prior notice.
Damaged Merchandise
Please do not refuse merchandise damaged in transit. All shipments are delivered to the transportation company in good condition. ROPOX’s liability ceases at that time. If a shipment is received damaged or short, note all information on carrier’s copy and your copy of freight bill and delivery receipt. Notify the delivering carrier and file a claim immediately.
Note: The consignee is responsible for filing claims with the carrier for damage and shortages. Claims should be filed within 7 days of delivery.
Concealed Damage
If concealed damage is found, notify the delivering carrier at once and request an inspection. This must be done within 15 calendar days of delivery. Without this inspection the transportation company will not entertain a claim for loss or damage. If the carrier will not perform the inspection, you should prepare and affidavit that you contacted him, noting the time and date, and that he failed to comply with your request. This, along with the other papers in your possession, will support the claim.
All shipping cartons must be retained for carrier inspection. Do not move the damaged merchandise from the receiving location. It must also be retained for inspection.
Note: If the consignee gives the carrier a clear receipt for the shipment, the carrier is relieved of further responsibility. For this reason, we recommend the consignee inspect all merchandise upon arrival.
Complaints must be made by seven days after receipt of the goods. Please note that ROPOX must be notified of any complaints before further steps will be taken.
Repair Charges
Written authorization must be secured from ROPOX prior to incurring repair charges if ROPOX is expected to pay these charges.
Return Merchandise
Merchandise will not be accepted for return from ROPOX without an RGA (Return Goods Authorization) issued by the Sales Office. For returned merchandise 75% of the original price will be credited, always provided that the merchandise are unused, undamaged and packed in the original packing. The merchandise must be returned to us carriage paid and we shall invoice you our freight costs from ROPOX. We will consider issuing RGA’s for the following reasons:
1. Manufacturing defect (inspected by ROPOX representative)
2. ROPOX order processing error
3. Shipping error
4. Mis-marked cartons
5. Dublicated shipments
All merchandise being returned must be properly packed and protected to ensure no further damage is incurred during transportation back to ROPOX. Upon receipt, all returned merchandise will be thoroughly inspected and the results compared to the reason for return stated on the RGA. Any discrepancies, such as additional damage, signs of usage, missing parts, etc., will result in an adjustment to the amount of credit issued.
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